Terms & Conditions
Welcome to Designrattan.eu,
The information available on this site is in reference to the purchase of goods and services. Purchasing both directly in-store and on-line expressly implies that you accept the terms and conditions of use and sale detailed below:
1. General Provisions
1.1. The management and operation of the site www.designrattan.eu is the responsibility of the company Planet sofa & Beds, Lda whose headquarters are Rua Professor Dr. Luis de Albuquerque, 8600-615 Lagos, Algarve, Portugal, phone No: (+351) 282 043 396, fax No: (+351) 282 792 660, e-mail: email@example.com and single VAT and Company number are PT 507 164 377 (“the Company”)
1.2. In the context of existing legislation, the set of procedures and rules detailed below seeks to clarify the rights and duties of this relationship with Planet Sofa & Beds, Lda either as a visitor or as a client.
1.3. Specific Terms and Conditions apply to when purchasing on-line through www.designrattan.eu, or in-store however set out below are the general terms of trade.
2. About the Contents
2.1. The information, images and other content on this site, designed to meet the objectives of the internal www.designrattan.eu, not being allowed to use the service of objectives outside the scope of this site.
2.2. We intend to present an information error-free publication. However, if an error is detected that can significantly change the conditions that determine the performance of this contract, will be contacted by us, to decide on its maintenance, in accordance herein.
2.3. The images shown are intended only to illustrate the article and do not constitute an integral part of the contractual agreement of purchase and sale between the customer and www.designrattan.eu.
2.4. As regards the colors and shades of the images of the products, there may be discrepancies which are unrelated, since many of them depend on the characteristics of client computing devices.
2.5. If the product you received does not match the material characteristics listed in the description clients will be entitled to the return or compensation.
2.6. The accessories and other decorative elements shown in images are not included, unless specifically mentioned.
2.7. To ask specific questions or clarify contents please contact us either in writing or by telephone and we will respond as quickly as possible.
3.1. Orders may be placed online via www.designrattan.eu, 24 hours a day, over the telephone or by email.
3.2. Only individuals of legal age may place orders.
3.3. Order acceptance is defined as 24 hours after the receipt of a 40% deposit or full payment and acceptance of the Company’s terms and conditions of trade which referred to when placing an order on-line and also within written correspondence and orders placed via email and in-store. Order acceptance will be confirmed in writing by the Company.
3.4. The client shall ensure that the products chosen are of the appropriate dimensions to fit the space they are intended for and should also check the accessibility of spaces / places of delivery.
3.5. The client is responsible for checking the orders to confirm details to ensure that products, colors, fabrics and other options are correct. Should this not be the case clients must inform the Company within 24 hours of order confirmation being sent by email. 3.5 The customer may only cancel order up to 48 hours after order confirmation provided dispatch has not taken place. To do so you must contact us via phone line customer support. The cancellation is effective only after the receipt of email confirmation.
3.6. Orders cancelled more than 48 hours after order confirmation will be subject to a 40% charge of the total order value for order items and 20% of the order value for stock items.
4.1. Sale prices are published in euros, including all fees and taxes required by law. Include delivery costs by 3rd party courier within the Iberian Peninsula to the property (for the Continent). Exceptions are cases of stock and publishing error.
4.2. The sale prices listed include assembly and packaging removal within the Algarve subject to a minimum spend of €299. For order under this value or outside of the Algarve please contact us to confirm installation charges.
4.3. The Company reserves the right to make changes in the prices of their products in accordance with the law, and time convenient to you, respecting and ensuring prior commitments.
4.4. If there is an error in the markup of the price of a product, the Company will contact you through one of the contacts provided before Order Acceptance to give you the opportunity to cancel your order if it is so wished. If the customer does not provide any means to contact the order will be considered void.
5. AVAILABILITY OF STOCK
5.1. The stock availability and delivery times quoted are indicative and may be subject to change by the organization and manufacturing process of the production itself.
5.2. The effective date for delivery of your order depends on the type of shipment and payment method chosen by you. The first is essentially the distance and the second time with the validation of payment method you used.
5.3. The Company reserves the right, without notice and at any time discontinue the products presented on the site.
6.1. All orders delivered by the Company must be signed for. It is the client’s responsibility to check all products for damage prior to signing for them.
6.2. For orders delivered by 3rd party haulier, it is the client’s responsibility to open all boxes and check the contents prior to acceptance. Once signed for, neither the Company or the haulier will accept responsibility for damage in transit.
6.3. Items which are received damaged should not be accepted and should immediately be returned to the haulier.
6.4. Unless specifically agreed, orders outside of the Algarve will be made by 3rd party haulier and only include delivery to the entrance to the building / property.
6.5. If items are to be installed by the Company, it is the client’s responsibility to ensure the property is in a fit state to receive items and for work to be undertaken in a safe manner. This includes and is not limited to the property being clean, electricity being available, natural light being available in all living spaces if lights are to be fitted by the Company.
6.6. Should a property not be suitable for an installation and it is not previously agreed that delivery is still to be made then either a redelivery charge of €1 / km for the round trip will be levied or the items will be left at the entrance of the property and will not be installed.
6.7. Whilst free delivery is offered on products within the Iberian Peninsula, this does not imply the service is free of charge and only that the charge is included with the cost of the item. Should items need to be returned for warrantee claims or otherwise it is the responsibility of the client to organize and pay for the transport or agree a collection cost with the Company. Only if items are refused on delivery will the Company or the haulier accept the cost of return / redelivery.
6.8. Clients will be notified when orders are received from suppliers and ready for delivery. Unless otherwise expressly agreed in writing, orders are to be delivered within 4 weeks of the estimated delivery date. Should the client not confirm delivery within this period then the balance of the order cost must be paid in full or a storage charge of €2 per item per week will be levied.
6.9. Where a client fails to agree to or respond to calls to make a delivery for 6 months then the order will be deemed cancelled and any payments made in respect of the order will not be refundable.
6.10. It is a legal requirement in Portugal that all deliveries are accompanied with either a delivery note or invoice that has been registered with the tax office. In order to create these documents the name, address and tax number of the client is required. We ask that this information is provided no later than 48 hours prior to the delivery to enable the necessary paperwork to be created and submitted to the tax office prior to the scheduled delivery.
6.11. If delivery to a property is made through a key holder then the key holder representative must acknowledge receipt of the goods by signing the delivery note. Should no representative be present at the delivery / installation the client accepts that it is deemed the delivery note is accepted and queries cannot be raised in respect of the items delivered or condition they were left. This does not affect the client’s ability to claim under the manufacturers warrantees and guarantees.
7.1. For website orders payment must be made in full when placing the order. For in-store orders which are not immediately taken away a deposit payment of 40% may be made.
7.2. The payment must be made by credit card through PayPal, Debit Card, Bank Transfer or cheque. Payments by cheque are only accepted 5 working days prior to the organized delivery.
7.3. The payments must be made to IBAN:
IBAN: PT 5000 33 0000 45283843169 05
SWIFT CODE: BCOMPTPL
Company Name: Planet Sofa & Beds LDA
Bank Name and branch: Millennium BCP, Gil Eanes, Lagos 8600, Portugal
7.4. Order balances for furniture packages or large orders must be clear in the Company’s bank account 5 working days prior to the scheduled delivery date. In specific cases with smaller orders the Company may agree to accept the order balance on delivery by credit / debit card or cash though this must be agreed in advance with the Company and payment must be made to the delivery personnel prior to installation within the property.
8.1. Our products are designed for normal everyday home use. If products are for commercial use or otherwise product warrantees and guarantees may be invalidated or limited.
8.2. Subject to normal use and care, products marketed by the Company have a 2 year warranty on the structural integrity and materials to the final consumer. The warranty period begins with the date of delivery. For business customers the guarantees do not apply under the terms mentioned above.
8.3. Exterior furniture should be maintained free of heavy dirt and covered when not in use for a period of time to prevent or limit fading and degradation of the structural integrity due to UV damage.
8.4. Warrantee claims should be made in writing to the Company and accompanied with photographs of the reported issue.
8.5. The return of products under warrantee are subject to the terms detailed in Section 9 below.
8.6. The outcome of warrantee claims will be communicated in writing within 14 days of receipt of the item to our warehouse. Where a claim is not accepted it is the responsibility of the customer to arrange collection of the item from the Company and at their own cost.
8.7. Should a warrantee claim be accepted the Company will replace the item like for like or with the client’s agreement a similar product.
8.8. If an item is replaced the effective start date of the warrantee period remains the original delivery date and is not reset to the date the replacement item is delivered.
8.9. Subject to our Returns Policy in Section 9 below, if a like for like replacement is not available and the client does not accept replacement with a similar suggested product then a refund will be offered however the refund will be pro-rata to the value of the original purchase and the remaining period of the warrantee.
9. RETURN OF ARTICLES
9.1. If you wish to cancel or return an order please contact us through this website or in writing by email to firstname.lastname@example.org or registered letter to the Company address.
9.2. Subject to our cancellation and returns policies we will refund the cost of the order and the original delivery charge.
9.3. The cost and organisation of returning product(s) is the responsibility of the purchaser. The Company may be able to organise collection subject to agreeing costs and receiving payment prior to uplifting the goods.
9.4. Except for products listed as “Exceptions” and in accordance with the article 6 of Decree-Law n º 143/2001, items that were purchased from stock and not ordered specifically for the client, are returned within 14 days of receipt, are in their original packaging, complete with all accessories and instructions, have not been used or assembled and are in a fully resaleable condition will be applicable for a full refund.
9.5. Design Rattan reserves the right to refuse a refund for any item that is not deemed resaleable for any of the reasons detailed above. Refunds are subject to Design Rattan’s order cancellation policy. Should the packaging not be suitable for resale but the contents be in perfect unused condition a repacking charge of €30 per box will be deducted from the refund.
9.6. When an item is delivered either by our in-house team or by our transport partner the boxes and contents should be fully checked before signing the delivery note. Should the product be delivered by our transport partner and the packaging show obvious signs of damage the delivery should be refused and returned.
9.7. You have the right to return items whenever they present manufacturing defects, detected within the relevant warrantee period. If the defect is reported within 48 hours of receipt where possible Design Rattan will organise collection and replacement of the product however this cannot be guaranteed as we do not hold stock of all items and it may be necessary to order a replacement item.
9.8. Refunds will be paid within 14 days of receipt into our warehouse and following receipt of a signed credit note equal to the value of the refund.
9.9. If you receive an incorrect item please report this within 48 hours of receipt and we will rectify the error at our cost or if not possible arrange collection of the item and issue a full refund.
9.10. The following “Exceptions” may not be returned for a refund or exchange unless a manufacturing defect covered under the terms of the warrantee is detected:
- Mattresses not in their original sealed packaging;
- Bedding including linen, protector, towels, duvets and pillows once their original packaging has been opened;
- Bespoke and personalised items such as made to measure furniture, upholstered items, window dressings and fabric cut to length.
9.11. Returned items should be addressed to :
Planet Sofa e Beds Lda
Urb. Industrial de Chinicato, Lote 10,
Lagos 8600-306, Portugal
10. LIABILITY LITIGATION
10.1. For the resolution of any dispute arising from the application of these Terms of Service and sale, is competent District Court Planet Sofa & Beds, Lda corporate headquarters, with exclusion of any other.
10.2. The responsibility www.designrattan.eu face to the customer is limited to the sale value of goods and services that are provided.